At Brand Shoppy, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we offer a straightforward refund and returns policy to ensure your peace of mind.

1. Returns Eligibility:

• You may return eligible items within [insert number] days of receiving your order.
• To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all tags attached.

2. How to Initiate a Return:

• To initiate a return, please log in to your Brand Shoppy account and navigate to your order history. Select the item(s) you wish to return and follow the prompts to request a return authorization.
• If you checked out as a guest, please contact our customer support team at [insert contact email] to initiate your return.

3. Return Shipping:

• Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or defective item).
• We recommend using a trackable shipping method and retaining proof of postage for your return shipment.

4. Refund Process:

• Once we receive your return and verify its eligibility, we will process your refund to the original form of payment.
• Please allow [insert number] business days for the refund to appear in your account, depending on your payment provider’s processing time.

5. Exchanges:

• At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.

6. Non-Returnable Items:

• Certain items are non-returnable for hygiene reasons, including but not limited to underwear, swimwear, and pierced jewelry, unless they are defective or damaged upon arrival.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

8. Final Sale Items:

• Final sale items are not eligible for return or refund unless they are defective or damaged upon arrival.

9. International Returns:

• International returns may be subject to additional customs fees or taxes. Customers are responsible for covering these fees, if applicable.

By making a purchase on Brand Shoppy, you agree to abide by the terms of our refund and returns policy.

If you have any questions or need assistance with your return, please don’t hesitate to contact our customer support team at contact@brandshoppy.com.

Last Updated: 11-02-2024